This type of service presumes the „export” of a particular business process in our responsibility along with all the associated functions, input-output connections and functional costs. The focus are mainly secondary processes that are subject to separation, for example: logistics management, assets management, asset acquisition management, pre-sale preparation of goods and services, and customer relationship management. For these processes we already have acquired know-how that we use it not only to achieve higher process efficiency but also for the whole process realization.
We are one of the first Bulgarian IT companies that gained the trust of international organizations and performed for them outsourcing of IT infrastructure support services. For over 10 years, our company is servicing more than 20 000 users at different international companies all over the world, practically located in all time zones.
This type of services „exports” the project management process in our responsibility. Due to the proven and diverse experience along with the high performance of our Project Administration and Management Unit, we are able to offer project management outsourcing beyond the scope of our portfolio of projects. For example, we are able to manage projects in the areas of building-investment programs, organizational restructuring and others..
The services we offer in the area of application outsourcing include granting partial or full access to specific type of information or information flows to the employees of the client-company. In that way, the client saves on expenses associated with purchasing and maintenance of equipment, applications and other resources. The applications we offer outsourcing for include warehouse information systems, transport vehicle management information systems, etc. By taking advantage of our services the customer-company immediately achieves automation of the chosen activity without incurring high costs associated with that.
We offer infrastructure that allows the flawless functioning of server configurations. The carefully designed by us server rooms ensure excellent conditions for the infrastructure of our clients through the use of backup power supply from two different sources, UPS systems and powerful diesel generators; reliable air-conditioning and ventilation; fire extinguishing systems; RF-cards access control to the rooms; video-surveillance; double floor and suspended ceiling for infrastructure connections, and server equipment racks with the appropriate equipment and accessories. In addition to the provided reliable infrastructure, we use server infrastructure experts who monitor the equipment.
This type of services include giving uninterruptable access to elements of the customers’ IT infrastructure – servers, networks and communications, user or service computers, peripheral devices, and other specialized computer equipment. It is our responsibility to provide all required resources, both human and technical, in order to ensure the agreed service level. For this type of services, the performance of the IT infrastructure is defined and guaranteed by the selected service level. The expenses related to having in-house IT services are limited but there is high qualified support available, without any investments for training or staff retention.